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Discussion topic: No broadband lost WiFi connection

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Avatar for Mandjen
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This message was authored by: Mandjen

Message posted on ‎30 Apr 2026 05:12 PM

No broadband lost WiFi connection

WiFi won't connect. Have tried to reset with settings on TV. No success. Switched sky Q and Router off at mains. Still no connection.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎30 Apr 2026 09:46 PM

Re: No broadband lost WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Mandjen the lights on your hub indicate what can be wrong see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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