No broadband hub

[KirstyS71]

I'm a returning customer, my activation date is tomorrow but I've just realised I haven't received a hub only a Q box. I've tried the Quickbot and 'contact us' options but don't get relevant options. 

I work from home and need to have WIFI. 

@CustomerServ 

[TimmyBGood]

---

@KirstyS71 wrote:

 I've just realised I haven't received a hub only a Q box.

---

Are you sure?  Sky typically doesn't ship 'a Q box' (those arrive with a television installer) but they do so for broadband Hubs.

If you could photograph or describe the connections on the back of the box, that would help.

[KirstyS71]

 

 

This is what I've received. 

[TimmyBGood]

@KirstyS71 

Ah, yes, that's a main Q television box: as you're a returning subscriber at the same address they do send it out because the dish modification has already been done.

[KirstyS71]

Does that mean I do need a separate broadband hub?

[jamesn123]

@KirstyS71 

Yes there is a seperate broadband hub that should have been delivered a few days before activation

[mormegil]

Unless the system thought you still had the old hub from last time and didn't issue a new one

did the broadband activate as planned?