No broadband connection

[sr6253]

No broadband.  Hub shows green, orange, green, orange series of lights.  Tried the reconnecting actions suggested by the self-heal screen.  Checking my phone number it says there is a service issue (since yesterday).  When is it likely to be fixed?

[jamesn123]

@sr6253 

Sky cant give estimates unless Openreach give them that information which they do not always do.

As a general guide Openreach aim to fix problems in 2 working days but that may be longer if the problem is complex.