Posted by a Superuser, not a Sky employee. Find out more
@Chris_666 Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~ https://www.sky.com/servicechecker
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
What lights are lit (or not) on your broadband hub ?
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That is one of the issues we have had. Finally got an openreach enginner here rather than a sub contractor, he found the fault in 5 minutes. There was a micro crack in the fibre running to the house from the pole.The issue I told was where I told sky it was 2 weeks ago
