No boosters given by engineer what next?

[Joan3trewdf]

Engineer set up my router but didn't add any boosters  which I paid for,  what happens now?   

[Skull+Treaty]

@Joan3trewdf 

Boosters are given out as standard, you need to call Sky in order to request them. 

[Joan3trewdf]

thanks for the reply,  so the £5 a month charge I'm paying isn't necessary?   Have you ever tried phoning sky,   takes over an hour to get through    I regret ever signing up  😞  

[cookiemonsteruk]

@Joan3trewdf 

You will need to call sky on

150 from your sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

They are entitlement you have ring up for

[Skull+Treaty]

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@Joan3trewdf wrote:

 Have you ever tried phoning sky,   takes over an hour to get through    I regret ever signing up  😞  

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I have, each time was about 0800 hrs and I was through within minutes. I think the last time was 18 minutes from calling to hanging up with a full resolve of my issue 🙂

[TimmyBGood]

@Joan3trewdf 

There's a slight typo above: Sky does not provide booster hardware as standard. If you subscribe to Broadband Boost there's the option to ask for a booster subsequent to broadband activation to meet the terms of the WiFi Guarantee, but none are delivered or set up by default.

[Skull+Treaty]

@TimmyBGood 
Good spot, I blame my fat fingers not keeping up with my brain when typing 🙂