No address linked to my account and wifi doesn't work

[Sunny09]

I have recently joined sky for just broadband. The internet light is not on the box and the rest of the lights are green.

I tried coming online to fix it but it says there's no address linked to my account to troubleshoot it?

I'd like to talk to a real person please. 

[Tom-W19]

Hi @Sunny09 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Sunny09. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks