No Wifi

[Jesstar1]

No wifi just says 5g ... checker says everything is fine but even my tv and cameras ( ring) keep going off cant connect screen shots everything when it is connected is slow gaming don't bother lags like he'll for the price its absolutely disgusting no help whatsoever and raised complaints since a week after I got it which was beginning Dec 2025 even in the cooling off period report of problems they literally do nothing.

Moderator Actions: Retitled to reflect issue

[Chrisee]

@Jesstar1 do you want help to sort your issues or simply want to vent either is fine?

If the former what do the lights on your Sky hub show see https://www.sky.com/help/articles/hub-lights-explained-start? If the broadband connection is down using a mobile connection what does the service checker show after an hour (it cannot pick up a dropped line immediately which can becannoying)? When connected what does the speed test in the service checker show? 

If things are as bad as you sat formally complain and if Sky cannot fix the issues then they are likely to release you from contract. See How to make a Sky complaint | Sky Help | Sky.com

[Jesstar1]

I have made complaints  never hear anything back 

[Daniel0210]

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@Jesstar1 wrote:

I have made complaints  never hear anything back 

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@Jesstar1 

Sky have up to 6 weeks to resolve a complaint or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[Jesstar1]

Ive been moaning at them since the first week I had it installed which was nov 2025. Nothing but problem and only now getting an acknowledgement of my complaints since I posted on here ...  can not play games like call of duty serious issues with lagging ..... so bad .... we do have alot of devices connected but not all used at the same time amd only one gaming at any one time and its never been good makes me regret coming to sky . . The wifi is intermittent even the tv goes on n off because of wifi at this point I dont know why I pay for wifi . 

[Jesstar1]

I want to fix it tried everything so fall trouble shooting,  rebooting , restarts ect line tests its consistently the same rubbish ... I may go to Ee and have a wifi box just for my xbox x at this rate,  sky just false advertisements,  if you cant play call of duty with a wired or wireless system with broadband provider then you know its seriously poor.