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This discussion topic has been answered Discussion topic: No WiFi

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Avatar for Sue20261
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This message was authored by: Sue20261

Message posted on ‎16 May 2026 12:40 PM

Re: No WiFi

My granddaughter is at my home and has a iPhone 11. She has connected to my WiFi but cannot send  msgs. Can anyone help

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎16 May 2026 02:40 PM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Sue20261 

 

Depending on the app she's using, you may need to adjust the age setting in Sky Broadband Shield.  The default age restriction appears to mess up things lol me WhatsApp.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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