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Discussion topic: No WiFi

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Avatar for sue+brooks
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This message was authored by: sue+brooks

Message posted on ‎19 Feb 2026 08:34 AM

No WiFi

Again I have no WiFi. This happened on Saturday too 14th Feb. But not this long it's been down all night. My service tells me there is an issue I my area, same as Saturday. Really and these people want me to pay £50 a month. Give me better service for that price.

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎19 Feb 2026 09:34 AM - last edited: ‎19 Feb 2026 09:34 AM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more
@sue+brooks wrote:

Give me better service for that price.

No ISP guarantees an uninterruptible connection: that's just not possible given the topology of the national network.

 

You could choose to pay more to use a service provider which has automatic failover to cellular data in the event of a fixed-line outage.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: caesarome

Message posted on ‎19 Feb 2026 09:40 AM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more

@sue+brooks 

You would qualify for broadband compensation credit as per this:

 

https://www.sky.com/help/articles/auto-compensation

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