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Discussion topic: No WiFi

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Avatar for Katie+e+hague
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This message was authored by: Katie+e+hague

Message posted on ‎04 Nov 2025 09:41 AM

No WiFi

The WiFi keeps dropping out. I rand last week and a new router was supposed to be sent out to me . This problem has been going on for weeks. I have now upgraded to fibre but this is not available till the end of November. I work from home so what am I supposed to do ? . This is not good enough. Why hasn't my router been dispatched? Why am I having these problems all the time ?
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎04 Nov 2025 09:48 AM

Re: No WiFi

Posted by a Superuser, not a Sky employee. Find out more
@Katie+e+hague wrote:
Why hasn't my router been dispatched? Why am I having these problems all the time ?

As you are asking other customers only via here have you spoke to Sky and asked them about this if nothing shows here on your account:

 

https://www.sky.com/ordertracking

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