No WiFi

[Siobhanmc24]

Hello, my WiFi was due to be updated after we recently upgraded. Consequently, we have had no Internet since 1.20pm. The service checker on my sky tells me the service is running correctly, however, we still have no connection. I have been unable to work from home today.

[caesarome]

@Siobhanmc24 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.