Discussion topic: No WiFi
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Message posted on 31 Jan 2025 12:49 PM
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No WiFi
Since last night the WiFi hasn't worked or comes on very slow and then stops again
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Message posted on 31 Jan 2025 12:53 PM
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Re: No WiFi
@AdGrBu First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 31 Jan 2025 02:50 PM
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Re: No WiFi
It says it's all fine but it still isn't working
Message posted on 31 Jan 2025 02:56 PM
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Re: No WiFi
Your duplicate thread has been removed as you alread have this one active.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Any Openreach visit that’s required is likely to be delayed due to the disruption from the recent storms.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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HAPPY NEW YEAR
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