Dear Sky Broadband Customer Service,
I am writing regarding my broadband service, which is still not working despite contacting your customer service twice and receiving a replacement router.
Unfortunately, replacing the router has not resolved the issue, and I am still unable to use my broadband service. As this problem has continued despite the troubleshooting and equipment replacements, I would now like Sky to arrange for an engineer or service technician to visit and identify and fix the problem.
If an engineer visit cannot resolve the issue promptly, I would like to discuss cancelling my subscription without being charged an early termination fee, as the service I am paying for has not been functioning properly.
Please treat this matter as urgent and let me know as soon as possible what action will be taken.
I look forward to your prompt response.
Kind regards,
Rasheedha Begum
