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Discussion topic: No WiFi or internet connection

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This message was authored by: An76

No WiFi or internet connection

Nothing will connect to internet green flashing light on hub
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This message was authored by: Kedd

Re: No WiFi or internet connection

Same but when checking service checker says I'm up and running ?!

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This message was authored by: An76

Re: No WiFi or internet connection

Yes same on my end

This message was authored by: Xshadowhunter

Re: No WiFi or internet connection

It came back on then went off again just now 

This message was authored by: Daniel0210

Re: No WiFi or internet connection

Posted by a Superuser, not a Sky employee. Find out more

All,

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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