No WiFi or Broadband

[goddessmaat]

I've been going round in circles with no connection this afternoon. I've the dreaded red light and have done all the suggested reboots, restarts, everything. Still have the red light. 

The broadband checker is consistently not working giving me then"Oops, that didn't work"message. So far I've held off throwing my phone! 

Any suggestions greatfully received because I can't seem to talk to a human or book an engineer if that's what needed because the lack of working service checker seems to be blocking everything else. 

[caesarome]

@goddessmaat 

You don't say on what is showing a red light so if you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

If nothing there helps then the first thing to check is this link to see if it then works for you to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[goddessmaat]

Hi, the red light is showing on my router - I have a Sky Max Hub. 

The message I attached was from the broadband checker on the MySky app on a mobile connection - which appeared not to be working on repeated occasions. I will give the system some time and try again later.