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Discussion topic: No WiFi connection

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This message was authored by: Saminasubhan

No WiFi connection

It has been almost two days since my WiFi hasn't worked due to work I have been unable to call. I have tried following the steps from the link that was sent to me but I'm still without WiFi. 

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This message was authored by: caesarome

Re: No WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Saminasubhan 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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