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Discussion topic: No WiFi connection on iPhone 13

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This message was authored by: Jayneg

Message posted on ‎28 Aug 2026 06:07 PM

No WiFi connection on iPhone 13

WiFi on my mobile keeps changing to 5g and going off. When I turn it back on it's not working 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎28 Aug 2026 07:02 PM

Re: No WiFi connection on iPhone 13

Posted by a Superuser, not a Sky employee. Find out more

@Jayneg is this happening when you are near your Sky hub? If it isnt can just be poor WiFi signal in somecareas of your home. However go into the phones mobile settings and turn off WiFi assust which switches the phone t using mobile data when WiFi conditions are poor.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Jayneg

Message posted on ‎01 Sep 2026 09:01 AM

Re: No WiFi connection on iPhone 13

It is a new router and has been placed in different places to try and after checking it says everything final is good. I do not have WiFi assist on. It still switches intermittently to 5g ☹️. Thank you for the reply. 

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