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Discussion topic: No WiFi back of house

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This message was authored by Prebble21 This message was authored by: Prebble21

No WiFi back of house

We have just joined sky not impressed so far the engineer put box and and assured us that it would reach all area of the house but it does not.. how do I get a booster
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No WiFi back of house

Posted by a Superuser, not a Sky employee. Find out more

@Prebble21 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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