No WiFi again and it's sky's fault

[GDM2]

I had no WiFi last night 11pm and nothing this morning 6am. I was told to expect a call from Sky on Weds 5-6pm but nobody bothered to ring me. 

Sky have already informed me they know there is a fault with my internet and faithfully promised to fix it. In fact the problem is getting worse with outages happening more frequently and for longer at a time.

FIX IT OR I WILL FIND A NEW PROVIDER - SKY IS IN BREACH OF CONTRACT FOR FAILING TO PROVIDE THE SERVICE THEY ARE EXPECTING ME TO PAY FOR. I AM LIVID.

[Daniel0210]

@GDM2 

There is no 'breach of contract'. Faults happen. Sky will have passed yours to Openreach to investigate and fix. 

The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.