No WiFi Internet connection NR1

[Atm70]

Rebooted hub 3x and red light and no Internet connection remains??

[caesarome]

@Atm70 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Atm70]

Have completed all this but says all fine yet when go to connect device it says connected without Internet and last dot on hub still red 

[Daniel0210]

@Atm70 

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start 

[Atm70]

Yep realised its the voice light at the end that not green... have runaway ll the tested disconnected power supply reconnected, pressed reset, used the tools though thy say all is good! Yet still have not Internet via WiFi for the amazon firestick on Telly or to my mobile phone ???

#day2 #frustrated 

---

@Atm70 wrote:

Rebooted hub 3x and red light and no Internet connection remains??

---

rustrated