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Discussion topic: No Internet
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This message was authored by: Emma1972
Message posted on 24 Aug 2026 06:57 PM
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No Internet
Had a technician come and fix internet connection today but the tv still isn't picking up apps etc. so can only watch terrestrial. Any suggestions on getting in touch with sky to send out the technician again
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Aug 2026 09:32 PM
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Re: No Internet
@Emma1972 Skybdo not send out technicians to connect customer's devices. It should be reasonably straightforward to connectva TV but notecsome TVs require the default WiFi security setting on tge white Sky hubs to be reduced from WPA3-T to WPA2 thexwtting is innthe My Sky app under Product options innthe hub's advanced settings.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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