Discussion topic: No Internet
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Message posted on 27 Jul 2026 08:13 PM
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No Internet
Couple of days ago I contacted Sky in relation to no internet after I move to a new house. Initially I thought the cable is the issue and I got a replacement today. I can confirm that the issue is still there with the new cable - still no internet. Is possible for an engineer to attend and sort the issue out? It's been 4 days since I cannot use my broadband.
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Message posted on 27 Jul 2026 08:30 PM
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Re: No Internet
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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