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Discussion topic: No Internet

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This message was authored by: Ovidiu4

No Internet

Couple of days ago I contacted Sky in relation to no internet after I move to a new house. Initially I thought the cable is the issue and I got a replacement today. I can confirm that the issue is still there with the new cable - still no internet. Is possible for an engineer to attend and sort the issue out? It's been 4 days since I cannot use my broadband.

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This message was authored by: caesarome

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Ovidiu4 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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