No Internet

[Aleiaha]

We have no t.v or Internet, had an engineering visit , who told us we needed a new updated internet box. Internet is dropping out everyday multiple times a day for a long period of time. WiFi check says its not connected

[caesarome]

@Aleiaha 

Try this line test to see if it picks up on any issues:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.