No Internet

[Sohra]

Hi For some odd reason my device is showing a red light for Internet and Voice, where it was previously green (the power and WiFi are both green). I have no clue why this is suddenly problematic, I tried restarting, taking the connection from the socket, waiting a few seconds to switching it off completely from the mains and waiting a couple minutes before restarting but to no avail. Please help

[KakfaCarnage]

I've done exactly the same as you've described. Still no luck. Service status is claiming there's no issue in my area and maybe that's correct. Would be better to get information that actually helped, even just an explanation, rather than make me sign up to yet one more thing I don't need because the service I'm paying for isn't working. 

[Susannah2]

Me too just now, since midnight. Maybe scheduled maintenance? Someone from Sky tried to call like 1 or 2 days ago but couldn't pick up as was at work. Wishing I answered now.

[Kirstin4]

This just happened to me too and looks like there's a lot of people saying over the past few hours their internets gone down. 

[KakfaCarnage]

Does anyone know if Sky actually check these conversations to realise their service status is incorrect, or at least that there's actually a problem? I'm mostly worried about not being able to work from home in the morning. (Could also do without inane emails about how many features I've unlocked by virtue of being in here due to poor service.)

[Susannah2]

DownDetector website says there is a Sky Broadband London issue. Status just changed from "problem" to "possible problem" not sure what the difference is.

[Daniel0210]

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.