My router has power and WiFi green lights but the internet light is orange. I have tried resetting but this makes no difference. I have tried the double shooting and says no problems identified.
Posted by a Superuser, not a Sky employee. Find out more
@Helen210 If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
