No Internet

[Linzi+B]

Have been without wifi/Internet access now for over 24 hours and I work from home so this is an absolute nightmare! Hotspotting from my mobile data at the moment. My VPN on my laptop keep connecting and then dropping due to the lack of Internet. It is not picking up my laptop on my devices when checking what is connected. Have done all of the remedy work such as restarting router, unplugging, resetting etc etc but cannot get any device to connect. I don't have enough technical knowledge to understand the router data. Sky diagnostics say everything is fine but it obviously isn't. there doesn't seem to be any live chat available now nor an email address. Everything sends me to the forum. 3 green lights are on, on the front of the router. Any ideas what could be the issue and how I can fix it?

[Daniel0210]

@Linzi+B 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

[jamesn123]

Hi @Linzi+B 

Are all devices suffering the issue?

Do any lights on the hub change colour/go out?