Posted by a Superuser, not a Sky employee. Find out more
The outage will be the responsibility of Openreach to fix as they are responsible for the infrastructure outside of your property so two days is pretty decent given their standard turn around time for domestic customers is up to 5 working days. The fact you work from home doesn't come into it I'm afraid.
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Note that 'two working days' is the Openreach target time to resolve an individual domestic broadband fault. There's no guarantee this will be met (Openreach reports an 85% success rate) because domestic broadband doesn't actually have any particular service level agreement.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
