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Discussion topic: No Internet

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maggs216
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This message was authored by maggs216 This message was authored by: maggs216

No Internet

‎25 Oct 2024 04:34 PM

Hi, I have no internet
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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: No Internet

‎25 Oct 2024 06:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@maggs216 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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