No Internet

[Katieb1004]

My internet and hub aren't working, why do we keep paying for this rubbish service!!!

I tried fixing online and calling and nothing! They are quick enough to take our money but never give any back! 

[caesarome]

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[HilaryI93]

My broadband is also not working yet again. Checked the connection on sky and it's saying they're no issues in the local area/no issues with my connection, yet it isn't working!!!

I work from home and bills are paid so this isn't good enough at all.