No Internet or phoneline

[Tommo4]

We had broadband issues and an engineer has been out today. My APP is now showing that there is not a problem but we have no internet or land-line. We've tried turning everything off, waiting and putting it on again and have tried resetting the router but still nothing. Is there anything else we can try?

[Highlinder]

@Tommo4 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Tommo4]

@HighlinderI've followed checking routes many times, and an engineer has also checked but still nothing. I've tried ringing sky and just seem to be going round in circles by following links to do the same checks.

[Adam164]

my internet is down too. Is it a network thing?

[Highlinder]

@Tommo4  Was everything working when the engineer left?

@Adam164 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Tommo4]

@Adam164 I honestly don't know. On Tuesday my APP was showing that there was a problem so I was able to book an engineer. I've had a message to say that the engineer has been to our local exchange and that the problem has been sorted. My APP is saying everything is fine but we still have no Internet or phone line.