0

Discussion topic: No Internet connection

Reply
This message was authored by Gikita This message was authored by: Gikita

No Internet connection

Box has all green lights and connected..but wifi isn't working and the sky box cannot connect.
Reply

All Replies

This message was authored by WycombeWill This message was authored by: WycombeWill

Re: No Internet connection

I've the same issue, since 5pm yesterday.

A significant number of households in my area have the same problem, all starting at the same time, but due to all three lights being green Sky (and other providers) are saying there is not a wider network issue - clearly there is, but strangely not effecting all.

There appears to be no way of escalating this issue, and everyone is getting individual engineer visits, which is just crazy.

This message was authored by caesarome This message was authored by: caesarome

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Gikita @WycombeWill 

Try turning of your hub for an hour before powering it back up.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion