No Internet connection or streaming tv

[Mitch229]

Hi there my Internet sudde ly went down it was working fine about half hour ago tried resetting the router pulled of the cables out and power lead for 3 minutes and still nothing, mysky app says all good good apart from streaming tv is down

[GD1]

@Mitch229  If broadband is down so will your stream tv service.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.