No Internet and voice, lights off

[Chiara899]

I'm having trouble with the connection, The power and WiFi lights are green but internet and voice are off,I have tried all the troubleshooting processes but still nothing, I tried to contact an engineer through the virtual assistant but it keeps bringing me to the same pages in vain. 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  
 

[Lisa-P1987]

Update – Thanks for chatting to us Chaira899. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂