I've been without internet access since yesterday, and there has been no meaningful update from Sky since the issue started.What's even more frustrating is that the Service Checker and the Sky app both show all services as green and indicate that everything is working normally. However, that is clearly not the case for us.Every phone in my household is unable to access the internet, and we've been experiencing the same issue since yesterday. Despite the service status showing no problems, we simply do not have a working internet connection.Since the outage began, there have been no emails, no official updates, and no clear explanation of what is happening. Customers have been left completely in the dark while trying to find answers through community posts and speculation.I understand that technical issues can happen, but the lack of communication is extremely disappointing. If there is a wider issue, please acknowledge it. If the problem is specific to certain customers, then please explain what is being done to investigate and resolve it.At the very least, customers deserve honest communication and regular updates. Can Sky please provide a proper explanation of what's going on, instead of showing all services as normal when many of us are unable to get online?
