No Internet No sky Q

[Chrisx-_]

Carried out router restarts and still no Internet looking at green orange green lights on my router . Would be nice if I had a service please.

[JimM1]

@Chrisx-_ You may wish to run this a little later to see!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

[JamesOX18]

I have the same it went down at around 7:30pm tonight and I have a green flashing light but no WiFi or connection. I have had to use a neighbours WiFi to try and contact Sky but all the checks and switching on and of do nothing. Anyone else having problems?

[Chrisx-_]

Thanks for the reply, it's just so frustrating and becoming more common for these dropouts to keep happening, I'm up and working again now 45 mins later.  You use the app and it says everything's fine when it isn't, does make you consider just why you pay sky so much for what is becoming and pretty bad service.

[Cotswold-John]

If you managed to fix it, can you tell me how? We've been down for 5 hours now, restarted everything and been told there's no local issue. (Facebook certainly doesn't agree with there being no local issue).

 Thanks

[Chrisx-_]

Sorry, sky tech way above my skill base, all I done was stare at it for 45mins, swore a lot and tried using my phone to find an answer. These dropouts keep happening and sky just seems to be oblivious, treating customers with contempt and happily taking the money. My son left sky 18 months ago, uses freeview and some streaming services and hasn't looked back - seems to be the way to go.

[Chrisee]

@Chrisx-_ & @Cotswold-John if your broadband service is still down simply run Sky's service checker in the My Sky app or website either using a mobile phone or a different WiFi connection as it should now offer to book an engineer after walking you through a few steps which may work. 

It is annoying when you lose your connection but unfortunately it can happen as faults do happen. 

[Cotswold-John]

Hahahaha I know exactly what you mean!! Hope it stays up for you, still down here and sky Denny any knowledge of an outage...

[Cotswold-John]

Thanks Chrisee, I've tried that and it says all is fine... it's clearly not though, I've just discovered a heap of people in the area are having the same problem. Sky just don't care

[Chrisee]

@Cotswold-John wgen did you run the test? Because of the way the service checker works it takes up to an hour to pick up a line drop.