Discussion topic: No Internet... AGAIN
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Message posted on 10 Sep 2024 01:56 PM
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No Internet... AGAIN
I have tried to call the helpline because I have no internet (despitel all checks saying everything is working and the internet light being green) but it says you are closed to "deliver essential training" I am absolutely furious because this is the second time in a 7 week period that this has happened to me. I left sky for about 4 years because they can never actually provide the service I am paying for and I wish I had opted for Virgin instead because at least they don't randomly stop giving me internet!!!
How can I speak to a human being to either get my issue resolved once and for all or to cancel my contract so I can go with a provider that actually delivers?
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All Replies
Message posted on 10 Sep 2024 02:04 PM
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Re: No Internet... AGAIN
Is there anyone there who can help us I aM in Brighton and the internet has gone BN2. I cannot believe an organisation as large as yours can simply all be at training.
HELP PLEASE
Message posted on 10 Sep 2024 02:09 PM
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Re: No Internet... AGAIN
Exactly! Sky have thousands of employees, it is absolutely ridiculous if there really is no one to answer the phones.
Message posted on 10 Sep 2024 02:16 PM
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Re: No Internet... AGAIN
I'm in the same situation have done all advised checks and nothing. Tried calling and no one there🤷🏼♂️
Message posted on 10 Sep 2024 02:28 PM
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Re: No Internet... AGAIN
The training that happens is only for a couple of hours and usually is less than once a month. The lines are open again now if you want to call.
Myself & Others offer our time to help others, please be respectful.
Message posted on 10 Sep 2024 09:01 PM
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Re: No Internet... AGAIN
Did you get any joy??
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