No Broadband service for three months

[Sean+Edward+Campb]

My telephone line was accidentally cut by the Gas Board when they were disconnecting my Gas Supply in readiness to build a new home. I advised

Sky and asked them 26 times to fix it. I had the full package (Platinmum) and I

was paying circa £110 per month. Never

have I experienced such a bunch of idiots

who it transpires were wholly incapable of fixing it.

Despite this I continued to pay them and

only now after 12 weeks with no service I have stopped my Direct Debit and told

them to cancel my contract. They are now sending me demands for payment.

I have now ordered the service with EE and BT., who state my problem will be sorted no trouble. What a bunch of s--ts

this Sky lot are. I thought once they got rid of the Crook Murdoch things would get better-but no. It seems the Murdoch

skulldugery continues at pace. BEWARE

ALL OF YOU AND KEEP IN MIND THE DREADFUL WAY THEY HAVE TREATED ME.

AND, have you tried to e mail them lately ? You will find most of their e mail addresses are now none existent. They are a total waste of time-full stop.

[TimmyBGood]

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@Sean+Edward+Campb wrote:

I have now ordered the service with EE and BT., who state my problem will be sorted no trouble.

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No matter what their salesperson may say, they aren't going to be able to provision fixed-line broadband if there's still Openreach infrastructure repairs required.  BT, however can offer cellular failover to EE.

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@Sean+Edward+Campb wrote:

Despite this I continued to pay them and only now after 12 weeks with no service I have stopped my Direct Debit and told them to cancel my contract. They are now sending me demands for payment.

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Yes, they'll do that.  Unfortunately by cancelling payment you've put yourself in automatic breach of contract irrespective of what the other circumstances are.

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@Sean+Edward+Campb wrote:

AND, have you tried to e mail them lately ? You will find most of their e mail addresses are now none existent. They are a total waste of time-full stop.

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Sky has never offered customer support by email.