No Broadband or Landline signal

[Alice75]

My elderly parents have Sky Broadband and Phone line. Neither have worked since last night. I've tried all the usual tips from here and they still have nothing. What are their options? They can't get on here without their internet, their phone line doesn't work to call (if there is even a number to call). What should they do?

[Highlinder]

@Alice75  Do you know their telephone password and able to call on their behalf?

[Alice75]

I don't, but I would ring with them present to answer questions. Just  not even sure what number to ring 

[INTHECAPITAL]

Hi, I am experiencing the same problem, been down for 27 hours.

It has taken me that long to find this number for sky which I will call in the morning.

Hope this number for sky customer services helps your parents.

Good luck 0344 41 four one for one. 

I have had to write parts of the number as sky does not like it and is trying to block it out

Lisa

[Alice75]

Thanks for the number, appreciate it. I'll give them a call today