No Broadband for 12 days

[Embaressed]

My internet went down afternoon of 5 November. Apparently a BT fault. I work from home so really inconvenient for me. Sky have said they I will not have to pay for my broadband but my work has been affected. Also I use internet a lot, online banking, booking holidays, shopping, everything. Since I first had the internet I have never been without it for more than a day or two. I cannot even contact anyone from Sky anymore as they know my number and I just get a recorded message. I think a real person should contact me on a daily basis and I should be compensated for this huge inconvenience. I cannot complain to BT as I am not technically a BT customer.

[GD1]

@Embaressed  No one from Sky will contact you on a daily basis, you don't pay enough for such a high level service.

Working from home won't give the fault rectification any greater priority, you will be entitled to the Ofcom auto compensation scheme once the fault is fixed, a domestic broadband service will not compensate for any loss of earnings due to the fault.

BT have nothing to do with the network, it is Openreach.  It's also highly unlikely Sky have blocked you from calling them, have you tried staying on the line for longer than the recorded message?

[Daniel0210]

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@Embaressed wrote:

Sky have said they I will not have to pay for my broadband 

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@Embaressed 
It's worth pointing out that billing continues as normal during an outage or fault. The  below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

[TimmyBGood]

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@Embaressed wrote:

I think a real person should contact me on a daily basis and I should be compensated for this huge inconvenience.

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Realistically to get a daily update on a fault you'd need to be subscribed to an upper tier business broadband product at five to ten times the monthly cost of a domestic one.

The current compensation rate defined by Ofcom is a little under £10 a day (compared to the £1 - £2 per day in lost subscription). It's not intended to cover consequential losses because those aren't considered a factor in a domestic service.