No Access to Internet

[KwekuBB]

I've done the service checker and even though it recognises there is a problem with our access to the Internet from our Broadband, through the service checker it shows there are no issues??? Because of this, it won't take me to get an engineer sent to our property to sort this out. I've already disconnected it and reconnected the Broadband box it but this issue is still pervasive. 

[Mr+Flibbles+86]

Hi there @KwekuBB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.