New to sky

[Adybaby]

Hi we're new to sky broadband everything is running fine phone sees 300 speed however phone is slow to connect, slow to run on both of our phones. Sometimes phone takes a while to connect router is in the passage not far away. Ade

[Brill+Gill]

Hi @Adybaby, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141