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Discussion topic: New sky broadband keeps dropping out

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This message was authored by: Emma2211no

New sky broadband keeps dropping out

I have sky broadband since this last week and it keeps dropping out constantly on my laptop. I work from home and need it fixing ASAP. I've tried working through trouble shooting. I have also found WhatsApp messages on my phone take longer to go through. I have turned guard shield off.
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This message was authored by: caesarome

Re: New sky broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Emma2211no 

Does this happen if your laptop si right near to your broadband hub ?

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This message was authored by: Emma2211no

Re: New sky broadband keeps dropping out

My laptop is set up in my office in an upstairs room. The router has to be downstairs. My previous EE broadband had no problems. 

This message was authored by: caesarome

Re: New sky broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

Do you have a weak signal to the laptop ?

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This message was authored by: Emma2211no

Re: New sky broadband keeps dropping out

It has 2 bars on the WiFi sign. My phone only has 4 when right next to the router! I had no problems with EE over the same distance.  

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