New router won’t work

[Stacey181]

I have plugged the new router in but the light is red and giving no WiFi 

[JimM1]

@Stacey181 What is the date that sky have given you for the Activation off the service, have they also sent any text or e-mails to you!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start