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Discussion topic: New router unusable
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This message was authored by: ChrisFaz
Message posted on 02 Jun 2026 09:40 AM
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New router unusable
Hi, been a sky customer for over 2 years, so sky contacted me with an upgrade on the router/Internet service, and we have had nothing but issues, we have breaks in the connection constantly, we cant watch or ur use any devices in the house without it being an issue, we are having to use the older router just to get some service, id like to revert back tk previous service as we are being charged for this newer service which is worse than I was previously. I tried so many different routes to speak to someone, its just repeated robot responses.. I just simply want to speak with a human at sky services about it. Driving us crazy. Thanks
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Jun 2026 09:49 AM
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Re: New router unusable
Do you mean you upgraded to Sky Fibre and not have a weak or poor signal throughout your home ?
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