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Discussion topic: New router not working properly

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Message posted on ‎10 Feb 2026 09:13 PM

New router not working properly

I had a new router fill fibre fitted on Friday . The lights are all green apart from the voice is amber

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This message was authored by: Massi2

Message posted on ‎10 Feb 2026 09:16 PM

Re: New router not working properly

New router I had fitted Friday the voice is amber light

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Message posted on ‎10 Feb 2026 10:10 PM

Re: New router not working properly

@Massi2 For you from the help!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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