Discussion topic: New router help

This message was authored by: Addie15 · ‎25 Sep 2023

Hi there! Thank you for escalating this. We have sent an invite to Toca.

This message was authored by: TimmyBGood · ‎25 Sep 2023

@Toca wrote:

150 is EE not sky. Well that's who it puts me through to.

Dialing 150 on a mobile would go through to the mobile networks support service, so from a phone with a Sky Mobile SIM this would reach Sky support to talk about Sky broadband or Sky television issues.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Lisa-P1987 · ‎28 Sep 2023

Thanks for chatting to us @Toca. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Toca · ‎28 Sep 2023

Hi sorry I didn't get back to you. I'm new to this forum so unsure how it and you work. It all got sorted and up and running now thank you 😊

Discussion topic: New router help

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