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Discussion topic: New router and contract
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This message was authored by: 17Sassy
Message posted on 15 Aug 2026 10:28 AM
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New router and contract
Hi, I've recently set up my new router hub after starting a new contract this week. Since the new contract has started my connection has been really poor, everything is really slow to load. I have checked through the sky app and it is not reporting any issues but this just isn't right, everything is so slow!
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This message was authored by: -Heather-
Posted by a Sky employee
Message posted on 16 Aug 2026 09:32 AM
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Re: New router and contract
Hi @17Sassy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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