Discussion topic: New hub
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Message posted on 09 Apr 2026 12:53 PM
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New hub
Had the new fibre 5 giga + installed. I understand it will have teething problems for the first day. But the job isn't showing up at all on MySky app. It still says I have my old hub but it's not connected. Do I need to do anything in the app to fix this?
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Message posted on 09 Apr 2026 03:32 PM
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Re: New hub
@Benr1990 the Gigafast + service requires either a different ONT if you already have a City Fibre line or a new line if you sre currently using an Openreach line. The new Gigafast hub is normally dispatched to arrive 2 days before the engineer are due to do the work. If the activation date has passed call Sky as something has failed.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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