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Discussion topic: New hub no network connection

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This message was authored by: HelenS30

Message posted on ‎19 Jun 2025 08:12 PM

New hub no network connection

I have had a new hun delivered and installed today. 

it is not connecting to my tv 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Jun 2025 08:25 PM

Re: New hub no network connection

Posted by a Superuser, not a Sky employee. Find out more

@HelenS30 

Are other devices connected to your Wifi connection without any issues ?

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Message posted on ‎19 Jun 2025 09:39 PM

Re: New hub no network connection

@HelenS30 If you can say which hub you got from sky, you may have to adjust a setting. See the link below.

 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

 

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Message posted on ‎19 Jun 2025 09:45 PM

Re: New hub no network connection

i've got the same issue, lost connection and have currently connected via Ethernet, but can'y connect my puk to wifi or my Amazon Firestick

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This message was authored by: JimM1

Message posted on ‎19 Jun 2025 09:49 PM

Re: New hub no network connection

@jdd535 So how is your's the same issue? You have a new one as well so it's the same question to you!

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