@John66_ is your service live as cllearly it cannot work until the service is live if it is do the lights on the hub show it is connected? See https://www.sky.com/help/articles/hub-lights-explained-start
The hub's do often have to update but thatvshould take half an hour or so.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
